Last Updated: May 21, 2025
Welcome to Dear Person Behind Me Hoodie (DPBMH), found online at dearpersonbehindmehoodie.com. Our mission is to provide you with “Hoodies with Purpose, Crafted for you.” We appreciate you choosing to explore our designs.
This Return and Refund Policy explains how returns, exchanges, and refunds are handled for products featuring DPBMH designs. It is crucial to understand that Dear Person Behind Me Hoodie (DPBMH) does not directly process sales, handle payments, manufacture products, ship orders, or manage returns and refunds.
Our role is to design the messages and showcase these hoodies on our Site. When you decide to purchase a hoodie, you are redirected to our third-party print-on-demand partner, TeeChip (TeeChip.com). TeeChip is the seller of record and is solely responsible for all aspects of your order fulfillment, including returns, exchanges, and refunds.
Therefore, all requests for returns, refunds, or exchanges must be directed to TeeChip.
1. Understanding Our Business Model
To fully understand this policy, please be aware of how DPBMH operates:
- Design and Showcase: We (DPBMH) create the unique messages and designs for the hoodies. We display these designs on our website, dearpersonbehindmehoodie.com.
- Redirection to TeeChip: When you click a link to purchase a hoodie from our Site, you are taken to the TeeChip.com platform.
- TeeChip Manages Everything Post-Click: TeeChip handles:
- Secure payment processing.
- Manufacturing and printing of the hoodie.
- Shipping the product to you.
- All customer service related to your order, including quality issues, shipping problems, returns, and refunds.
You can find more details about our business model in our Terms and Conditions: https://dearpersonbehindmehoodie.com/terms-and-conditions.
2. TeeChip’s Return and Refund Policy
Since TeeChip is the company that sells and fulfills your order, you must adhere to TeeChip’s Return Policy. We strongly advise you to review their policy before making a purchase and if you are considering a return.
You can typically find TeeChip’s official Return Policy here:
TeeChip Return Policy:
Please note that TeeChip’s policies are subject to change at their discretion, and DPBMH is not responsible for the content or accuracy of TeeChip’s policies. Always refer to the most current version on TeeChip’s website.
3. How to Initiate a Return or Request a Refund with TeeChip
If you have an issue with your order – such as a defective item, wrong size received, or if you simply wish to return it for a refund (subject to TeeChip’s policy) – you will need to:
- Contact TeeChip Directly: The primary way to resolve any order issues is by contacting TeeChip’s customer support.
- You can usually find contact options on their website: https://teechip.com/contact
- Their support email is often listed as: support@teechip.com
- Provide Order Details: When contacting TeeChip, be prepared to provide your order number, the email address used for the purchase, and a clear description of the issue. Photographs may be required for damaged or defective items.
- Follow TeeChip’s Instructions: TeeChip will guide you through their specific return process, which may include instructions on where to send the item, timelines, and conditions for eligibility.
DPBMH cannot initiate returns, process refunds, or provide shipping labels on behalf of TeeChip.
4. What DPBMH Does Not Handle
To be absolutely clear, Dear Person Behind Me Hoodie (DPBMH) is NOT responsible for and DOES NOT handle:
- Receiving Returned Products: We do not have a warehouse or facility to accept returned merchandise. All returns must go to TeeChip as per their instructions.
- Issuing Refunds or Store Credit: All financial transactions are processed by TeeChip. Therefore, only TeeChip can issue refunds to your original payment method or provide any form of store credit.
- Processing Exchanges: If you need a different size or color, this will be handled as an exchange or a new order through TeeChip, according to their policies.
- Product Quality Issues: While we design our hoodies with care, the actual printing and manufacturing are done by TeeChip. If you receive a product with a manufacturing defect, printing error, or damage, this issue must be reported to TeeChip. DPBMH does not offer warranties or guarantees on the physical products.
- Shipping Errors or Delays: TeeChip manages all shipping and logistics. Issues like lost packages, shipping to the wrong address (if provided correctly by you to TeeChip), or delivery delays are TeeChip’s responsibility to investigate and resolve. You can often track your TeeChip order here: https://teechip.com/orders/track.
5. Our Role in Case of Issues
While we cannot directly intervene in the return or refund process with TeeChip, we value your experience as someone interested in our designs. If you have followed TeeChip’s procedures and are experiencing significant difficulties in getting a resolution from them, you can inform us about the situation by contacting us at hello@dearpersonbehindmehoodie.com (see our Contact Us page: https://dearpersonbehindmehoodie.com/contact-us).
Please understand that informing us does not mean we can override TeeChip’s decisions or process your return/refund. However, feedback about vendor experiences can be valuable for our future considerations. Our primary advice will always be to continue working directly with TeeChip’s customer support.
6. Damaged or Incorrect Items
If your item arrives damaged, defective, or is not what you ordered (e.g., wrong design, size, or color sent by TeeChip), it is imperative that you:
- Document the Issue: Take clear photos of the damage, defect, or incorrect item, including any packaging if relevant.
- Contact TeeChip Immediately: Report the problem to TeeChip customer support as soon as possible, providing your order details and photographic evidence. They will instruct you on how to proceed, which may involve a return, a replacement, or a refund, as per their policy.
7. Non-Returnable Items (As Per Typical POD Policies)
Be aware that print-on-demand companies like TeeChip often have specific conditions for returns. For example, items that are customized (beyond standard design choices), items worn or washed, or returns initiated outside of their specified timeframe might not be eligible for a refund or exchange. Always check TeeChip’s specific policy (https://teechip.com/returns) for details on non-returnable items.
8. Changes to This Policy
DPBMH may update this Return and Refund Policy from time to time to reflect changes in our business model or for other operational, legal, or regulatory reasons. The “Last Updated” date at the top of this page will indicate when the latest changes were made.
9. Questions About This Policy
If you have any questions specifically about this Return and Refund Policy or DPBMH’s role, you can contact us at hello@dearpersonbehindmehoodie.com.
For all questions regarding an actual return, refund, or exchange of a product you purchased, please contact TeeChip directly.
Thank you for understanding our operational model. We hope you love the message and purpose behind your chosen hoodie!