Shipping Policy

Last Updated: May 21, 2025

Welcome to Dear Person Behind Me Hoodie (DPBMH), your source for “Hoodies with Purpose, Crafted for you,” found at dearpersonbehindmehoodie.com. We are delighted you’re interested in our designs and the positive messages they carry.

This Shipping Policy outlines how shipping is handled for products featuring DPBMH designs. It is essential for our visitors and customers to understand that Dear Person Behind Me Hoodie (DPBMH) does not directly manage, control, or execute any part of the product shipping process.

Our business model involves designing unique hoodies and showcasing them on our Site. When you choose to purchase a hoodie, you are redirected to our third-party print-on-demand partner, TeeChip (TeeChip.com). TeeChip is the seller of record and is entirely responsible for all aspects of order fulfillment, which includes manufacturing the product, packaging it, and shipping it to your specified address.

Therefore, all inquiries, concerns, and issues related to shipping, delivery times, tracking, and shipping costs must be directed to TeeChip.

1. Our Role vs. TeeChip’s Role in Shipping

To provide clarity, here’s a breakdown of responsibilities:

  • Dear Person Behind Me Hoodie (DPBMH):
    • We design the messages and visual appearance of the hoodies.
    • We display these designs on our website, dearpersonbehindmehoodie.com.
    • We provide links that redirect you to TeeChip.com to make your purchase.
    • DPBMH does not physically handle products, pack orders, choose shipping carriers, or process shipping payments.
  • TeeChip (TeeChip.com):
    • Receives your order and payment directly on their platform.
    • Manufactures and prints your chosen hoodie.
    • Packages your order securely.
    • Selects the shipping carrier and method.
    • Provides shipping cost information at checkout on their site.
    • Is responsible for the actual shipment and delivery of your order.
    • Provides order tracking information (usually via email or on their platform).
    • Handles all customer service inquiries related to shipping status, delays, lost packages, or damages during transit.

For more details on our overall operational framework, please see our Terms and Conditions: https://dearpersonbehindmehoodie.com/terms-and-conditions.

2. Shipping Process Handled by TeeChip

When you complete your purchase on TeeChip.com for a hoodie featuring a DPBMH design:

  • Order Confirmation: You will receive an order confirmation email directly from TeeChip, which should include your order details and, subsequently, tracking information once shipped.
  • Production Time: TeeChip requires time to print and prepare your on-demand hoodie. This production time is separate from shipping time and will be indicated by TeeChip.
  • Shipping Time: Once your order is produced, TeeChip will ship it. Shipping times vary based on:
    • The shipping destination (domestic or international).
    • The shipping method selected (if options are provided by TeeChip at checkout).
    • The specific carrier used by TeeChip.
    • Potential delays due to customs (for international orders), holidays, or unforeseen circumstances.
  • Shipping Costs: Shipping costs are determined and charged by TeeChip at the point of sale on their website. These costs are based on the shipping destination, package weight, and the shipping service level chosen. DPBMH has no control over these costs.
  • Tracking Your Order: TeeChip is responsible for providing you with a tracking number and a link to track your package. You can usually track your TeeChip order directly on their site:

Track Your TeeChip Order: https://teechip.com/orders/track

3. What DPBMH Does Not Control or Manage Regarding Shipping

To ensure there is no misunderstanding, Dear Person Behind Me Hoodie (DPBMH) has NO involvement or responsibility for:

  • Setting Shipping Rates or Options: All shipping fees and available methods are determined by TeeChip.
  • Estimating Delivery Times: While TeeChip may provide estimates, DPBMH cannot guarantee or influence these timelines.
  • Choosing Shipping Carriers: TeeChip selects the couriers (e.g., USPS, FedEx, DHL) for delivering your order.
  • Packaging Standards: The way your product is packaged for shipment is managed by TeeChip.
  • Handling Customs and Import Duties: For international orders, any customs fees, import duties, taxes, or other charges are the sole responsibility of the buyer and are typically handled by the shipping carrier or customs authorities in the destination country, as per TeeChip’s terms with you.
  • Lost or Stolen Packages: If your package is lost in transit or stolen after delivery, you must report this directly to TeeChip. They will have procedures in place to investigate such incidents with the shipping carrier.
  • Damaged in Transit: If your order arrives damaged due to shipping, this must be reported to TeeChip, who will manage the claim with the carrier.
  • Incorrect Shipping Addresses: You are responsible for providing the correct shipping address to TeeChip during their checkout process. DPBMH does not collect or forward shipping addresses to TeeChip. If an error is made, you must contact TeeChip immediately to see if it can be corrected before shipment. DPBMH is not liable for orders shipped to an incorrect address provided by you to TeeChip.

4. International Shipping

If TeeChip offers international shipping for DPBMH-designed products, please be aware:

  • Shipping times for international orders can be significantly longer than domestic ones due to distance and customs clearance processes.
  • As mentioned, the recipient is responsible for all applicable customs duties, taxes, and brokerage fees. These are not included in the product price or TeeChip’s shipping charges. Refusal to pay these fees may result in the package being returned or abandoned, and TeeChip’s policies will dictate any potential refund eligibility in such cases.

5. Communicating with TeeChip About Shipping

For any questions or issues related to the shipping of your order, you must contact TeeChip’s customer support:

When contacting TeeChip, have your order number ready to expedite assistance.

6. Our Commitment to Your Experience

While DPBMH does not handle shipping, we want your overall experience discovering our designs to be positive. If you encounter persistent and unresolved shipping issues with TeeChip after diligently following their support channels, you are welcome to let us know about your experience by contacting us at hello@dearpersonbehindmehoodie.com (our Contact Us page: https://dearpersonbehindmehoodie.com/contact-us).

Please understand that informing us does not grant DPBMH the authority to intervene in TeeChip’s shipping operations or resolve your shipping issue directly. However, your feedback is valuable to us.

7. Policy Updates

DPBMH reserves the right to update this Shipping Policy as needed. Any modifications will be effective immediately upon posting the updated policy on our Site, with the “Last Updated” date reflecting the latest revision.

Thank you for understanding our shipping procedures and the role of our fulfillment partner, TeeChip. We hope the message on your hoodie travels well and brings positivity wherever it goes!