FAQs

Last Updated: May 21, 2025

Welcome to the FAQ page for Dear Person Behind Me Hoodie (DPBMH)! We’re here to help answer your questions about our “Hoodies with Purpose, Crafted for you,” our website (dearpersonbehindmehoodie.com), and how everything works.

Our goal is to make your experience smooth and inspiring. If you don’t find your answer here, please feel free to reach out to us via our Contact Us page: https://dearpersonbehindmehoodie.com/contact-us.

Dear Person Behind Me Hoodie for Men and Women

About Dear Person Behind Me Hoodie (DPBMH)

  1. Q: What is Dear Person Behind Me Hoodie (DPBMH)?
    A: DPBMH is an online platform that designs and showcases unique hoodies featuring positive and inspiring messages on the back. Our mission is to spread kindness and connection. We curate these designs and then guide you to our trusted third-party partner, TeeChip, where you can purchase the physical hoodie. You can learn more about our story on our About Us page: https://dearpersonbehindmehoodie.com/about-us.
  2. Q: Do you sell hoodies directly on dearpersonbehindmehoodie.com?
    A: No, DPBMH does not directly sell any physical products. We design the messages and display the hoodie concepts on our Site. When you want to buy a hoodie, we provide a link that takes you to the product page on TeeChip.com. TeeChip handles the entire transaction, manufacturing, and shipping.
  3. Q: How many designs and colors do you offer?
    A: We currently feature 42 unique messages. Each message is available on hoodies in a range of dark colors (approximately 10 different dark shades) and light colors (approximately 6 different light shades), resulting in 84 primary product variations.

Ordering and Purchase Process

  1. Q: How do I buy a hoodie I see on your Site?
    A: It’s simple!
    1. Browse our collection on dearpersonbehindmehoodie.com.
    2. When you find a design you love, click on it or a “Buy Now” / “View on TeeChip” type button.
    3. You’ll be redirected to the specific product page on TeeChip.com.
    4. On TeeChip, you can select your size, color (if options are available there), add to cart, and complete your purchase directly with them.
  2. Q: Who processes my payment? Is it secure?
    A: All payments are processed directly and securely by TeeChip on their platform. DPBMH never collects or stores your credit card information or other payment details. TeeChip uses industry-standard security measures for transactions. Please refer to TeeChip’s policies for more details on their payment security.
  3. Q: I made a mistake in my order (e.g., wrong size, shipping address). What should I do?
    A: Since TeeChip handles all orders, you must contact TeeChip customer support immediately if you need to make changes to an order you’ve already placed. The sooner you contact them, the better the chance they can help before the order is processed or shipped. DPBMH cannot make changes to orders placed on TeeChip.

Products and Quality

  1. Q: Who makes the hoodies? What is the quality like?
    A: The hoodies are manufactured, printed, and fulfilled by our third-party print-on-demand partner, TeeChip. They are responsible for the garment quality, printing techniques, and overall product standards. While we design with care, any questions or concerns about the physical product quality, materials, or print should be directed to TeeChip. DPBMH does not provide warranties on product quality as we do not produce them. (See our Disclaimer: https://dearpersonbehindmehoodie.com/disclaimer).
  2. Q: What if the hoodie I receive is damaged, defective, or not what I ordered?
    A: If you receive a damaged, defective, or incorrect item, please contact TeeChip customer support right away. They will have a process for addressing these issues, which may involve providing photos of the problem. TeeChip is responsible for resolving such matters according to their return and refund policies.

Shipping and Delivery

  1. Q: Who handles shipping? How long will it take?
    A: TeeChip manages all aspects of shipping, including choosing the carrier, packaging, and delivery times. Shipping times vary based on your location, the shipping method chosen on TeeChip’s site, and TeeChip’s production schedule. For specific shipping information, please refer to the details provided by TeeChip during checkout or in your order confirmation from them. You can also read our Shipping Policy for more clarification on roles: https://dearpersonbehindmehoodie.com/shipping-policy.
  2. Q: How can I track my order?
    A: Once TeeChip ships your order, they should provide you with a tracking number, usually via email or in your TeeChip account (if you created one). You can often track your TeeChip order directly on their site: https://teechip.com/orders/track.
  3. Q: What are the shipping costs? Do you ship internationally?
    A: Shipping costs are determined and displayed by TeeChip during their checkout process. These costs depend on the destination, package size/weight, and shipping method. Whether TeeChip ships internationally and to which countries is also determined by TeeChip. Please check their platform for this information. Any customs or import duties for international orders are the responsibility of the buyer.

Returns, Refunds, and Exchanges

  1. Q: What is your return policy? How do I return an item or get a refund?
    A: DPBMH does not handle returns, refunds, or exchanges directly. All these processes are managed by TeeChip according to their own policies. You must contact TeeChip customer support to initiate a return or request a refund. Please carefully review TeeChip’s Return Policy:  before and after your purchase. Our Return and Refund Policy further clarifies this: https://dearpersonbehindmehoodie.com/refund-returns.
  2. Q: I want to exchange my hoodie for a different size. How do I do that?
    A: Exchanges are handled by TeeChip based on their policies. You will need to contact TeeChip customer support to inquire about exchange options.

Custom Orders

  1. Q: Can I request a custom message or a different hoodie color?
    A: Yes, we are open to discussing custom order requests! Please visit our Custom Order page (https://dearpersonbehindmehoodie.com/custom-order) for details on how to submit your idea. If feasible, we will create the design and set it up for you to purchase through TeeChip.

Privacy and Terms

  1. Q: How is my personal information handled?
    A: When you browse dearpersonbehindmehoodie.com, we handle your data as described in our Privacy Policy: https://dearpersonbehindmehoodie.com/privacy-policy. When you make a purchase, you are on TeeChip.com, and your personal information (like payment and shipping details) is collected and managed by TeeChip according to their Privacy Policy: https://teechip.com/privacy.
  2. Q: Where can I find your website’s Terms and Conditions?
    A: You can read our full Terms and Conditions here: https://dearpersonbehindmehoodie.com/terms-and-conditions.

Affiliate Links

  1. Q: Does DPBMH earn money when I buy a hoodie through your links?
    A: Yes. We use affiliate links for TeeChip. This means if you click a product link on our site and make a purchase on TeeChip, we may receive a small commission from TeeChip at no extra cost to you. This helps us support our design work and keep our Site running. For more details, please see our Affiliate Disclosure: https://dearpersonbehindmehoodie.com/affiliate-disclosure.

Contacting Support

  1. Q: Who should I contact if I have a problem with my order?
    A: For any issues related to your order itself (e.g., payment, product quality, shipping, returns, refunds, defects), you must contact TeeChip customer support directly: https://teechip.com/contact or support@teechip.com.
  2. Q: Who should I contact if I have a question about DPBMH, its designs, or its website?
    A: For general questions about Dear Person Behind Me Hoodie, our designs, our mission, or our website (but not specific order issues), please feel free to contact us: https://dearpersonbehindmehoodie.com/contact-us or email hello@dearpersonbehindmehoodie.com.

We hope this FAQ has been helpful! Thank you for your interest in Dear Person Behind Me Hoodie.